The information contained in this section is meant to help our customers understand our policies and answer any questions.  If this section does not fully answer your question, please feel free to contact us directly via phone, fax or email.

TERMS:

1. Orders shipped payment in advance until credit is established.
2. Customers pre-approved for open account: net 10 days
3. We reserve the right to limit shipment and add a 2% finance charge for any account with a balance in excess of 30 days.
4. Any NSF check requires a $25.00 processing fee and places the account on prepayment cash only basis.
5. Payments accepted in US funds only.

SHIPPING:

1. All orders shipped FOB our factory via USPS Priority or truck. Please advise us of any special shipping requirements.  Orders can also be picked up at our shop during regular business hours or other times by appointment.
2. Handling charges: $1.50 per carton
3. Damage in transit must be noted on the carrier's documents upon delivery. We will assist you in filing your claim, however we assume no liability for damage in transit.
4. Shortages or claims for defects must be reported within 10 days of receipt of shipment.  No returns are allowed without RMA from our facility.

CUSTOM INFORMATION, LOGOS:

1. Logos and engraving are provided for our customers at no additional charge as long as proper copy is received and the logo will lend itself to the process desired.
2. If a logo or piece of artwork will work in the engraving format, we will happily reproduce it for you at no extra charge, however, all electronic formats will remain in our shop.
3. Camera-ready artwork is a must for crisp, clear engraved images.
4. Please provide all ordering/logo-artwork is a must for crisp clear engraved image.
5. We want your awards order to be perfect, so always provide all ordering information in hard copy via fax, email, or postal mail.  We want your awards perfect and won't take the chance of miscommunication by taking it over the phone.